Terms of service

Last updated: November 10, 2026

These Terms of Service explain how to use KAMEL's wholesale headwear website and request a quote. The website is intended for wholesale buyers, retailers, distributors, embroidery businesses and brands. Please read these terms before sending a request.

1. Wholesale Inquiries, Not Online Checkout

You can browse headwear, select styles and colors, and submit quantities through the Quote List. Prices are provided by our team through a quote. This website does not offer direct online checkout.

A quote request is not an order. Adding items to the Quote List, submitting a form, receiving an automated acknowledgment or uploading artwork does not confirm an order, reserve inventory or authorize production.

Our team reviews your request and confirms availability, specifications, pricing and the applicable order details with you. Before an order proceeds, the final details and acceptance must be confirmed in writing. Any payment instructions are provided separately as part of that process.

2. Minimum Quantities

  • Stock wholesale orders: a minimum of 24 pieces per order.
  • Each style and color: quantities must be in multiples of 12. Each dozen must contain one style and one color; mixed colors or styles cannot be combined within a dozen.
  • Customization: a minimum of 1,440 pieces. Style, color and design allocations, decoration details and any project-specific requirements are confirmed during review.

3. Quotes, Pricing and Availability

Quotes are based on the styles, colors, quantities and project details you provide. Changes to those details may require an updated quote. Please refer to the validity period stated in your quote, if one is provided, or contact us to reconfirm it before proceeding.

Website availability can change before our team reviews or confirms a request. In-stock labels and Quote List selections do not reserve stock. If an item is unavailable or a product detail needs clarification, our team will discuss the available options with you.

Shipping charges, applicable taxes and any customization or setup charges are confirmed separately in the quote or written order details. A website inquiry does not establish a fixed price or delivery commitment.

4. Your Business and Request Information

Please provide accurate company, contact and delivery information, including your country, and review the style, color and quantity selections before submitting. If you are acting for a business, you should be authorized to make the inquiry and approve the project on its behalf.

If you notice an error or need to change a request, contact our team promptly. Sending another inquiry does not automatically replace or cancel an earlier request or a confirmed order.

5. Customization and Artwork

You may submit design files, including SVG and AI files supported by the upload form, or provide a file-sharing link. Make sure that linked files are accessible to our team. Uploading a file does not by itself confirm that the artwork is production-ready or that the proposed design can be produced.

By submitting artwork, logos, text or other materials, you confirm that you own them or have permission to use them for the requested project. You authorize KAMEL and the service providers involved in the project to access and use those materials to review your request, prepare a quote and carry out any customization you approve. You retain ownership of your materials.

Final artwork, placement, colors, quantities, specifications and any sample or proof requirements are reviewed as part of the written project details. A request or file upload alone does not authorize production. Please do not upload unlawful material, malicious files or unrelated sensitive personal information.

6. Product Images and Specifications

Product images and descriptions help you compare styles. Screen settings and lighting can affect how colors and textures appear. Lifestyle or illustrative images show products in context; confirm the exact style, color and construction details for your order with our team. If precise color matching or a specific finish is important, raise that requirement during the quote review.

7. Shipping and International Requests

Shipping options, destinations, charges and estimated lead times are confirmed for each order. An inquiry from a particular country does not guarantee that a shipping service or delivery date is available. For international orders, any arrangements for import duties, taxes and customs clearance should be confirmed in the written order details.

8. Changes, Cancellations and Order Issues

Payment, cancellation, return and other transaction-specific conditions are confirmed in the written terms for your order. Contact us before changing or cancelling a confirmed order or returning merchandise, so our team can review the request and provide instructions.

If you receive an incorrect, incomplete or damaged shipment, contact us with the order details and relevant photographs so we can review the issue. These website terms do not remove any rights or remedies that cannot be excluded under applicable law.

9. Website Use and Content

Use the website and its inquiry forms for lawful business purposes. Do not interfere with the website, attempt unauthorized access, upload malicious files or submit misleading or abusive requests.

KAMEL's branding, photographs and website content, and any third-party materials displayed with permission, remain the property of their respective owners. Permission to browse the website or request a quote does not grant a right to reuse those materials for unrelated purposes.

Website information may be corrected or updated, and access may occasionally be interrupted. If you cannot submit a request online, contact our team by email or phone.

10. Privacy and Shopify

Our website is hosted by Shopify. Shopify processes information about your visits and interactions to provide services, including enhanced services based on interactions with other merchants and Shopify. Information may be shared with Shopify and other service providers in countries outside your own.

Read our Privacy Policy for details about inquiry information, artwork uploads, storage, sharing and your rights. You can also visit Your Privacy Choices, Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.

11. Updates and Contact

We may update these website terms and will show the revised date above. A website update does not by itself change the terms of an already confirmed order. Transaction-specific terms agreed in writing apply to that order, subject to applicable law.

For questions about these terms, a quote or a customization request, contact KAMEL: